Policies

ALLERGIES AND REACTIONS

AVEDA products and hair colors are generally safe and rarely cause skin or other reactions; however, an allergic reaction is possible with any hairdressing products. If you do have a specific allergy to any plants, nuts, minerals, chemicals, or any other substance; or if you have previously experienced a reaction to any hairdressing or color product of any brand, please inform your stylist before your service commences.

RE-DO's

It occasionally happens that your hair color or highlights may not turn out exactly as you wanted. If we have made a technical error in the coloring process we will rectify that error at no additional cost. However, if the application of your color was technically correct, but you do not like the result additional color services will be charged at normal prices. If you wish to ask for a re-do, you must do so within 7 days of your original appointment. Whenever possible, we will do our best to schedule re-do appointments with the highest priority and minimal delay.

GIFT VOUCHERS

Gigi Salon & Styling Studio Gift Vouchers are valid one year from the date of purchase and may be redeemed at our salon for services and/or products. Lost or stolen Gift Vouchers cannot be replaced. The original Gift Voucher must be produced before the commencement of service. Gift Vouchers cannot be redeemed for cash: and fully or partially unused Gift Vouchers cannot be refunded or extended. Our 24-hour cancellation policy applies to Gift Voucher appointments: and missed Gift Voucher appointments will incur 50% reduction in the value in lieu of a cancelation fee. Gift Vouchers terms and conditions are subject to change at the discretion of Gigi Salon & Styling Studio.

RUNNING LATE

To ensure that other client’s service is not disrupted, please call if you are running late for your appointment. We may be unable to honor your booking on busy days if you are more than 15 minutes late for your schedule appointment time.

CANCELLATION POLICY

Gigi Salon & Styling Studio has a 24-hour cancellation policy. If you need to cancel your appointment, please give us 24 hours notice, so we can offer the appointment to a client on our waiting list. If you cancel within 24 hours or do not arrive for your appointment, we will charge a $40 cancellation fee, and require a credit card deposit to confirm your next booking.

COMMENTS & COMPLAINTS

If you have a comment or complaint about any aspect of our service, please do not hesitate to discuss it immediately with the salon manger or acting manger. If you would prefer to speak to the owner, please inform a member of our team, and we will call you as soon as possible. We will address and rectify all complaints as a matter of urgency.

COMPLIMENTARY SERVICES

At Gigi Salon & Styling Studio all services include the stress-relieving effects of AVEDA signature aroma journey, scalp massage and hand massage and complimentary with every visit. Plus, we offer complimentary obligation-free consultation, coffee, AVEDA organic tea, red and white wine and the latest fashion and lifestyle magazines.

PRODUCT RETURNS

We can only accept the return of damaged or faulty products. For health and safety reasons, we cannot refund or exchange partially used hair, styling, body. or makeup products.

PETS

For health and safety reasons, we do not allow any animals into our salon-with the exemption of guide dogs.

Stimulate pressure points on your feet to promote overall well-being and balance throughout your body.

STYLISTS TIPS CASH ONLY

If you love your stylist please show them some love with a tip. Our stylists accept tips via cash or personal payment apps.