Our primary concern at Gigi Salon & Styling Studio is our client’s satisfaction, comfort, safety, and enjoyment of the AVEDA hairdressing experience.

Allergies and reactions:
AVEDA products and hair colours are generally safe and rarelly cause skin or other reactions, however, an allergic reaction is possible with any hairdressing products. If you do have a specific allergy to any plants, nuts, minerals, chemicals, or any other substance; or if you have previously experienced a rection to any hairdressing or colour product of any brand, please inform your stylist before your service commences.

  
  Cancellation Policy:
Gigi Salon & Styling Studio has a 24-hour cancellation policy. If you need to cancel your appointment, please give us 24 hours notice, so we can offer the appointment to a client on our waiting list. If you cancel within 24 hours, or do not arrive for your appointment , we will charge a 50% cancellation fee, and require a credit card deposit to confirm your next booking.		  
     
  Running Late:
To ensure that other client’s service are not disrupted, please call if you are running late for your appointment. We may be unable to honor your booking on busy days if you are more than 15 minutes late for your scheduled appointment time.
Comments & Complaints:
If you have a comment or complaint about any aspect of our service, please do not hesitate to discuss it immediately with the salon manager or acting manager.
If you would prefer to speak to the owner, please inform a member of our team, and Gigi will call you as soon as possible. We will, of course, address and rectify all complaints as a matter of urgency.